Digital Youth Program Empowers Millions to Access Services

The program, run by the Rwanda Information Society Authority (RISA), teaches residents in rural and urban areas to independently use digital tools to pay utility bills, access social programs like Ejo Heza, and navigate online platforms such as Irembo.

The milestone was celebrated on October 17, 2025, during Rwanda’s Technology Knowledge Day, which also highlighted the achievements of the Intore in Technology program. The event brought together more than 2,000 youth from across the country.

RISA Director General Antoine Sebera said the initiative has bridged the digital divide in rural communities. “The Intore in Technology have helped us bring the benefits of technology to all Rwandans. Our youth teach citizens in villages how to access services digitally at no cost,” he said.

Youth volunteers report that the program has spared citizens from traveling long distances or waiting in lines. Delphina Mutesi of Karenge Cell in Gatsibo District said she has helped more than 400 people access services through their phones since June. “Now, citizens no longer need to travel to request services—they can do it from their phones,” she said.

Germain Mvukiyehe from Muhondo Sector in Gakenke District said he has assisted 914 people, saving them both travel costs and time.

However, challenges remain. Some citizens cannot read or write, while others do not yet understand the benefits of digital services. Denyse Tuyishimire of Nyanza District said, “When I meet someone who cannot read or write, it is challenging. Some people also need extended training to see the value of digital tools.”

According to the National Institute of Statistics of Rwanda (NISR), 85% of Rwandans owned mobile phones between 2017 and 2024. The Ministry of Information and Communication Technology and Innovation (MINICT) reports that over 40% of mobile phone users have smartphones, and ongoing programs aim to increase this number.

MINICT Permanent Secretary Eraste Rurangwa emphasized that technology must reach all citizens to achieve Rwanda’s 2050 vision. “Technology is the foundation. We are building society in a way that leaves no one behind,” he said.

Research from FinScope 2024 shows that Mobile Money users have grown from 62% in 2020 to 86% in 2024. Use of SACCO services is 51%, while insurance coverage is 13%. MINICT’s 2025/26 report indicates that over 500,000 citizens will receive basic digital literacy training this year. The government aims for 100% of Rwandans to have basic digital skills by 2029, up from 53% in 2024.